SHIPPING & RETURNS

 

Orders:

Typically, orders placed and received before 12:00 p.m. (CST) Monday through Friday, are processed the day the order is placed*. Orders received after 12:00 p.m. (CST), will be processed the following business day.

*Applies to in-stock items. Orders may be delayed by increased holiday business, out-of-stock items, or unforeseen difficulties.

Please note that our warehouse does not ship on weekends, Saturday delivery may be available for an additional fee, Sunday delivery is not available.

 

 
Ship Methods:

We use several different ship methods that will be described below. On each product page of our web site you can locate the shipping method for that particular products as well as details on that ship method by viewing the "Shipping and Delivery Information" Box directly underneath the product description. Shipping Methods are as follows:

Federal Express

This ship method uses Federal Express Standard Ground Ship Method. Delivery time with this ship method is usually between 3 and 5 business days once the product ships.  We can arrange for expedited Next Day, Second Day, or Three Day shipping for this ship method - We ask that you give us a call or notate your shipping requirements in the comment section on your order to arrange for the expedited method. We will let you know what the new shipping cost will be for your expedited request before processing the order. 
Confirmation Email
: You will receive this after placing your order 
Tracking-Number Email
: You will receive this after your order ships

Freight Line

This is a Standard Freight-Line delivery service. You are responsible for removing the item from the truck or for a fee the shipment can be lowered to the ground.  All freight line deliveries require a signature and will occur weekdays during business hours. The freight line company will call to schedule a delivery appointment. 
Confirmation Email: You will receive this after placing your order
Tracking-Number Email: You will receive this after your order ships

 

Shipping Charges:

BeerMeisterSupplies.com calculates shipping based on current FedEx / freight line tables, weight of the product and the final delivery destination.  Please note that all shipping charges are for standard ground delivery within the lower 48 United States, unless otherwise noted. If you have any questions regarding your shipping charges, please contact Customer Service at 1-888-453-4233.

Note: Beer Meister, LLC will ship to P.O. boxes, APO's or FPO's but please call to coordinate.

 

Product Inspections:

We take as many steps as possible to ensure that the product you receive is in perfect working condition. However, occasionally, a product may be damaged in transit. If you receive a damaged product delivered by Federal Express, please give us a call immediately. For freight (truck ship) deliveries, we ask that you inspect the product upon arrival. If the unit is damaged, we ask that you refuse the shipment or notate the damage on the packing slip and give us a call immediately. We are not responsible for reimbursement if the damage is not noted.


Order Acceptance:

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell.  We reserve the right at any time after receipt of your order to accept or decline your order for any reason.. 


Cancellation Policy:

You may cancel your order, for any reason, and receive a full refund provided your order has not been shipped. Typically, most orders are filled and shipped within 24 to 48 hours from the time they are received.  Please call our customer service number at 1-888-453-4233 during the listed service hours of 9am to 5pm CST Monday through Friday.  Once an item is shipped the terms of our Returns policy will take effect. We reserve the right to charge a restocking fee on any cancelled orders.


Returns Policy:

Regular Returns

Most products may be returned for any reason within the first 30 days after delivery. Returned products must be in a new, fully functional, and undamaged condition, and must include the original box, packing materials, manuals, and accessories. All returns must have a return merchandise authorization number (RMA) and will be subject to a 15% restocking fee. INITIAL SHIPPING AND HANDLING COSTS ARE NOT REFUNDABLE AND THE PURCHASER IS RESPONSIBLE FOR THE COST OF THE RETURN SHIPPING. All returns will be inspected and we reserve the rightto adjust the refund on the return depending upon the condition of the returned product.

To initiate a return, please give us a call at 1-888-453-4233 to obtain a Return Authorization Number (RA#) so that we can process your return. All returns must have a valid RA#. After you have contacted us and received authorization for a return, you have 15 days in which to get the product back to us. You are responsible for arranging the return shipment of the product to us. We reserve the right to deny a full refund of the purchase price if the product is not returned in this manner.

Damaged Shipments

If you are returning the item because it was damaged in transit, we  will gladly exchange it or give you a refund for the full amount of the merchandise so long as you call us within 48 hours of delivery. Damaged products must have the original box, packaging materials, manuals, and accessories. We will have the shipping company return to the delivery location to pick up the damaged product. Please make sure the product is available and ready for the pick-up attempt in order to avoid delays and possible cancellation of the pick-up.

Defective Products

All defective products will be handled by the manufacturer under the terms of their warranty.